Refund and Cancellation Policy
Effective date: 19 October 2026. This policy is part of our Terms of Service and applies to purchases of Tern AI plans from Tern Communications Private Limited ("Tern").
Summary
- You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.
- You can request a refund of any charge, on a monthly or an annual plan, within 14 days of the charge.
- Your legal rights are never limited by this policy.
1. Who you are buying from
1.1 Outside India, Paddle.com Market Limited ("Paddle") is our reseller and merchant of record. Paddle sells the Service to you, collects payment and applicable taxes, and issues your invoice and receipt. Paddle's Buyer Terms and Refund Policy apply to these purchases in addition to this policy, and where they give you greater rights, those rights apply.
1.2 In India, you buy from Tern and pay in Indian rupees (INR) through Razorpay.
2. Refunds
2.1 You can request a refund of any charge, whether for a monthly or an annual plan and including a renewal, within 14 days of the date of the charge.
2.2 Paddle purchases: use the support link in your Paddle receipt, or go to paddle.net and choose "Request refund". Paddle processes the refund to your original payment method under its Refund Policy.
2.3 Razorpay purchases: email info@ternai.tech from your account email address with your invoice or payment ID. We will refund the full amount, including tax, to your original payment method, and we start the refund within 5 business days of your request. Your bank may take longer to show it.
2.4 When a refund is issued, your account moves to the Free plan.
2.5 If a persistent technical fault stops you using your plan as described, contact us first at info@ternai.tech. If we cannot fix it within a reasonable time, we will refund the affected part of the period you paid for.
2.6 Nothing in this policy limits rights you have under law that cannot be waived, including statutory withdrawal rights in some countries.
3. Cancellation
3.1 You can cancel at any time. Cancellation takes effect at the end of the billing period you have paid for. No further charges are made, and your account then moves to the Free plan.
3.2 Paddle purchases: use the "Manage subscription" link in your Paddle receipt, or go to paddle.net. Razorpay purchases: email info@ternai.tech from your account email address, and we will confirm in writing within 2 business days.
3.3 Cancel before your renewal date to avoid being charged for the next period.
3.4 Cancelling does not delete your content. You can delete your account from Settings at any time.
4. Chargebacks
Please contact us, or Paddle for Paddle purchases, before disputing a charge with your bank. We may suspend paid features while a dispute is reviewed.
5. Free access
Complimentary access, including beta access grants, is not charged, so there is nothing to refund. If you buy a plan during a grant, section 2 applies to that purchase.
6. Changes
We may update this policy. The version in force on the day of a charge applies to that charge.
7. Contact
Email info@ternai.tech. Grievance Officer: Venkat Raja Kathirvel, Founder, info@ternai.tech.